Refund policy

Return, Exchange & Cancellation Policy

At Vima Dilip, we are committed to delivering premium-quality products and a seamless shopping experience. Please review our policy carefully before placing your order.

1. Returns

We accept return requests within:

7 days of delivery for domestic orders
14 days of delivery for international orders

To be eligible for a return:

Item must be unused, unworn, unwashed, and in original condition
All original tags, labels, and packaging must be intact
Product must successfully pass our quality inspection

Non-returnable items

The following items are not eligible for return:

Accessories (jewelry, belts, etc.)
Innerwear and swimwear
Customized, made-to-order, or personalized products
Sale, discounted, promotional, or clearance items

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

Please share:

Order number
Clear photos/videos of the issue
Unboxing images/videos (if available)

Once approved, compensation will be provided in the form of Vima Dilip Store Credit only.

3. Refund Policy (Store Credit Only)

Vima Dilip does not provide monetary refunds.

For all approved returns, cancellations, exchanges, or eligible claims, the paid amount will be issued as Vima Dilip Store Credit only.

Store Credit terms:

Issued within 5–7 business days after approval
Valid for 12 months
Non-transferable
Non-refundable
Cannot be exchanged for cash
Redeemable only on www.vimadilip.com

Please note:

Shipping charges are non-refundable
Customs duties/taxes (if applicable) are non-refundable

4. COD Orders (Important)

For Cash on Delivery (COD) orders, a partial advance payment may be collected at the time of order confirmation.

Please note:

The COD partial advance payment is strictly non-refundable under any circumstances
If a COD order is canceled, refused, returned, or delivery fails due to customer reasons, the partial advance amount will not be refunded or converted into store credit

This policy helps us prevent non-serious orders and logistics losses.

5. Exchange Policy

We offer size exchange for the same product, subject to stock availability.

If the requested size is unavailable:

Equivalent store credit will be issued

Exchange requests must be raised within the applicable return period.

6. Cancellation Policy

Orders may be canceled within:

12 hours of placing the order, or
before dispatch, whichever is earlier

Approved cancellations:

Prepaid orders: issued as Vima Dilip Store Credit
COD orders: partial advance remains non-refundable

Once an order has been shipped, cancellation is not permitted.

7. Failed Delivery / Refused Delivery

If delivery fails due to:

Incorrect shipping information
Repeated failed delivery attempts
Refusal to accept delivery
Non-payment of customs duties/taxes (international orders)

Any eligible amount may be issued as store credit only, after deduction of applicable shipping and handling charges.

8. International Orders

For international orders:

Delivery timelines may vary by destination
Customs duties, import taxes, and local charges are the customer’s responsibility unless stated otherwise
Return shipping costs for international returns are borne by the customer